The divide – between how good Microsoft’s products look and how badly they still behave – partly led to Chief Executive Officer Steve Ballmer’s Aug. 23 announcement that he’ll leave within a year.Ballmer will hand his successor Windows 8, the Windows Phone mobile operating system, and the forthcoming Xbox One video game console. These are good and often beautiful products. Really. The not-so-small task for Ballmer’s replacement will be to turn those innovations into something more: easy, fun, useful products that don’t disappoint.
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